Voice Quality Monitoring as a Service (VQMaaS)
VQMaaS is the cloud-based solution that provides the ability to manage everything about the quality of your voice services: understand what service quality you provide, being internal or external voice service, troubleshoot faster, get alerts, manage your capacity planning.
Once prerequisites are implemented, the first dashboards are accessible in 72 hours, and you immediately can start managing your voice services.
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Monitoring your Services
Quickly identify service failures in specific areas / SBC / IVR and monitor Quality of Experience.
in one unique service / QoE view pinpoint Network or signal failures and identify root cause with one click!
Thanks to VPP, monitoring SIP services has not been so easy. Through call stats dashboard, you can monitor the global activity and call setup time. In the same view, you monitor the main call failures.
Real-Time and Predictive Analytics
See a live, top-down representation of voice quality health for all of your applications and services – in a single web platform. Drill-down to business or IT context for reporting and triage – presented in clear, easy to understand format. See actionable warnings of decreased performance putting the right information into the hands of the right people at the right time – enabling corrective action to be taken to avoid undesirable outcomes and downtime.
Automated Dependency Mapping and Service Configuration Management
Monitor the digital pulse of the business; adapt to planned and unforeseen events, manage the release of new products and services. In rapidly changing environments (DevOps, Agile, Cloud for example) detect and avoid changes that might threaten business performance.
Empower Staff and Reduce Costs
VQMaaS is a focal point for all aspects of voice service delivery enables you to pinpoint precisely where to focus your staff for optimum effect. VQMaaS provides your staff with all the information they need in a way that they understand, enabling them to work more efficiently and reduce costs.
- Cloudified visualization platform for MultiDSLA
- Essentials Metrics
- Advanced KPIs on QoE perspective
- Simplified understanding
- Dashboard and reports on demand
- Monthly or annualy cost
- Machine Learning
- Anomaly Detection
- Artificial Intelligence
- Root Cause analysis