support and maintenance
Protect your product, protect your investment.
Opale Systems products are supplied with 12 months’ Maintenance Cover and our comprehensive support and maintenance program offers you continuing cover after this period. This ensures that you get the highest return on investment, with up-to-date products and high value support to minimize business down-time.
Our customers around the globe enjoy these benefits of Maintenance Cover:
- Visit https://software.opalesystems.com/ to ensure your Opale Systems solution stays up-to-date with the latest firmware and software – both minor and major upgrades.
- Create and use one or more personal accounts to see all your Opale software products and their Maintenance status at a glance.
- Review the latest versions available and check the Release Notes for detailed descriptions of the new features and bug-fixes.
- Download the latest product enhancements to continue improving efficiency and troubleshooting.
- Upgrades can be released several times in a year and are only available to our customers with valid Maintenance Cover.
- Software updates also keep pace with the evolution of the supported Operating Systems.
- This pathway is our prioritized ‘open ear’ to our customers with Maintenance Cover who wish to contribute suggestions for features and improvements which would make our products better adapted to users’ needs. We review all suggestions and endeavor to implement them, consistent with the product architecture.
If you already purchased from one of our local distributors or resellers, we advise you to contact them first.