If you wish to return one of our products for test and repair we recommend that you contact your Distributor in the first instance. The Distributor should be able to manage the process for you.
You may return the product directly to us with an accompanying Commerical Invoice stating that the product is being temporarily exported to France for repair and putting a nominal value for Customs purposes. Do not include leads, software or power supply unless you believe the fault is with that component. Please ensure the product is packed in the original carton to minimise risk of damage in transit.
Upon receipt, we will evaluate the product and provide a quotation for the investigation, repair and return if it is outside warranty or not under a valid mainenance contract anymore. It is often easier to use your carrier for the return shipment, please provide account details. Repairs are normally completed within three or four working days from your authorisation or purchase order.